Contacts & Support
Whenever a problem appears while using the Stripchat services, the administration team is ready to help and take care of it. There are multiple ways on how the person can get in touch with the platform’s customer support staff. Before asking for help, it is highly recommended to look through the ready FAQ in official documentation and Help center.
Support by email
The most common way for contacting Stripchat – is using the official e-mail of the platform, especially if the platform is temporarily down. It is listed in the Terms of Use documentation and as contact information on multiple pages outside of the platform.
Due to e-mail specifics, the person should remember that request processing may take some time. To be able to speed the process up, it is possible to give instead the detailed description of the issue with some evidence to rely on.
Support by tickets
From the Help center, the user sees the extended FAQ section first, listing the most common issues for regular visitors, models and studios. Only in the case when the current trouble is not listed there, there is a need to select the page which redirect to forming the request ticket.
In the form for submission, the person should list the contact data, position on the platform and exact subject of the problem. If necessary, the screenshots or other files can be attached, which may help with defining the route of the issue. When the response is ready, the notification will arrive through the platform and listed e-mail address.
Support by social media
Through the social media, it is also possible to reach out to Stripchat administration, as one of the most modernized feedback sources. It is enough to search manually for the official accounts or access them through the bottom menu.
As a mass communication sphere, the social accounts work the best for notifying about mass issues which happen to many users at once. For this reason, it is recommended to subscribe or, at least, bookmark the official pages dedicated to Stripchat for instant access to latest news and support team at once.
Support by phone
Usually, there is no need to contact Stripchat exactly by using the phone – however, this is one of the most convenient communication methods when having the billing issues. The platform introduces the full contact information for all partnering billing providers, including the hotline numbers.
Depending on the personal comfort, the user either calls over toll-free or worldwide number, or interacts with the billing service via the site or e-mail. After specifying the deal number, which is available from the website transaction history, the support staff there should give the answer regarding the payment status and reason for it.
Support by mail
In some of the rare cases, the person may need to get in touch with Stripchat administration with the help of physical means. Usually, it involves business matters which cannot be discussed easily over the e-mail for strict business-to-client relationship.
The administrative address of Stripchat is accessed via the bottom of the page, written in the far-right corner of it. As an alternative, the physical location is also listed in the official documentation, like Terms of Use.